Return and Refund Policy

At Lunaindoorz, we want our customers to have a clear and straightforward shopping experience. We offer a 30-day return policy, meaning you have 30 days from the date you receive your order to request a return.

This policy applies to products purchased from Lunaindoorz, including kitchen, cooking, food-preparation, barbecue, household, and related products offered through our store.

This policy does not affect any statutory consumer rights that apply to your purchase.

Return Eligibility

To be eligible for a return, your item must generally meet the following conditions:

The return request is made within 30 days of receiving the order.
The item is unused and in its original condition for a change-of-mind return.
The item is returned with its original packaging, accessories, parts, manuals, and other included items where applicable.
The item has not been altered, misused, damaged, or repaired after delivery.
Proof of purchase or a valid order number is provided.

If an item is being returned because it arrived damaged, is defective, is incorrect, or is materially not as described, the condition requirements for change-of-mind returns may not apply.

Reasons for Return

Damaged on Arrival

If your order arrives damaged, please contact us as soon as possible and provide photographs of the product and packaging where available.

We will review the issue and provide an appropriate resolution.

Defective or Faulty Products

If a product is defective, faulty, or does not function as reasonably expected under normal use, please contact us.

Depending on the circumstances and applicable consumer rights, we may arrange a repair, replacement, or refund.

Incorrect Product

If you receive an item that is different from the product you ordered, please contact us before using or installing the item.

We will review the order and provide an appropriate resolution.

Missing Parts or Accessories

If an order is missing parts, accessories, manuals, or other components that should have been included with the product, please contact us so we can investigate and provide an appropriate resolution.

Product Not as Described

If the product materially differs from the description, specifications, or other information provided on our website, please contact us so we can review the issue.

Change of Mind

We accept eligible change-of-mind returns within 30 days of delivery.

For a change-of-mind return, the product must generally be unused, uninstalled, undamaged, complete, and in its original condition and packaging where applicable.

Products that have been used, installed, assembled, modified, or damaged may not qualify for a change-of-mind return where their condition prevents them from being reasonably resold.

How to Request a Return

To request a return, contact us at: support@lunaindoorz.com

Please provide:

Your order number
The product name
The reason for the return
A description of the issue
Photographs or videos where relevant

Please contact us before sending any item back. We will review your request and provide the appropriate return instructions.

Returns sent without prior approval may not be accepted.

Return Shipping

For an approved return, we will provide the applicable return instructions.

Where a return is required because an item is defective, damaged on arrival, incorrect, or materially not as described, we will provide an appropriate return method in accordance with applicable law.

For eligible change-of-mind returns, return shipping arrangements and any applicable costs will be communicated to you before the return is completed.

For large, heavy, or bulky products, including certain barbecue equipment or kitchen appliances, we may arrange a suitable collection or return method instead of a standard postal return.

Return Address

Approved returns should be sent only according to the return instructions provided by Lunaindoorz.

Office 1088, 85 Dunstall Hill, West Midlands, Wolverhampton, WV6 0SR, United Kingdom

Please do not send a return to this address before your return request has been approved and return instructions have been provided.

Return Fees

We do not charge restocking fees on eligible returns.

Exchanges

We generally do not offer direct exchanges.

If you require a different product or variation, you may return the original item in accordance with this policy and place a new order for the item you require.

For defective, damaged, or incorrect products, we will provide the appropriate resolution after reviewing the issue.

Order Cancellations

If you wish to cancel an order, please contact us as soon as possible at support@lunaindoorz.com

If your order has not yet been processed or shipped, we will make reasonable efforts to cancel it.

If your order has already been shipped or delivered, the applicable return process may apply.

Refunds

Once your returned item has been received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 7 business days.

Please allow additional time for your bank, card issuer, or payment provider to process and display the refund.

If you have not received your refund within 10 business days after we confirm that it has been processed, please contact us at:support@lunaindoorz.com

Returns Not Covered by This Policy

Subject to applicable consumer rights, a change-of-mind return may not be accepted where:

The return is requested outside the 30-day return period.
The product has been substantially used or installed.
The product has been damaged through misuse, negligence, improper installation, or unauthorized modification.
The product has been altered or repaired without authorization.
Required parts, accessories, or included items are missing.
The product is returned in a condition that is materially different from the condition in which it was received.

These conditions do not limit or exclude any statutory rights you may have in relation to faulty, unsafe, misdescribed, or otherwise non-conforming goods.

Product Safety

For products involving electricity, heat, water, gas, mechanical components, or installation, please follow the applicable product instructions and safety information.

If you believe a product may be unsafe or defective, discontinue use and contact us before attempting to repair, modify, or disassemble it.