Shipping policy

At LunaIndoorz, we are committed to delivering your order safely, efficiently, and transparently. This Shipping Policy explains our order processing times, delivery estimates, shipping coverage, tracking information, and other important shipping details.

Order Processing & Delivery Time

Every order goes through a processing stage before it is shipped.

  • Order Cut-Off Time: 5:00 PM (EST), Monday to Friday.
  • Processing Time: 1–2 business days (Monday to Friday).
  • Estimated Transit Time: 5–8 business days (Monday to Friday).
  • Estimated Delivery Time: 6–10 business days from the date your order is placed.

Orders placed after the daily cut-off time will begin processing on the next business day.

Please note that delivery estimates are provided as guidelines and may vary depending on your location or carrier operations.

Shipping Coverage

We currently ship to the United States.

Shipping Costs

We offer Free Standard Shipping on all orders.

There are no additional shipping charges added during checkout unless otherwise stated on the product page.

All prices and transactions are processed in U.S. Dollars ($ USD).

Order Tracking

 Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

You can also track the status of your shipment anytime by visiting our Track Your Order page.

Tracking updates may take 24 to 48 hours to appear after your package has been collected by the shipping carrier.

Shipping Address

Please ensure your shipping information is accurate and complete before placing your order.

If you need to update your shipping address, please contact us as soon as possible. Address changes can only be made before an order has been processed for shipment.

Delivery Delays

Although we work with reliable shipping partners, delivery times may occasionally be affected by circumstances beyond our control, including:

  • Severe weather conditions
  • Public holidays
  • High shipping volumes
  • Carrier operational delays
  • Unexpected transportation disruptions

If your order has not arrived within the estimated delivery timeframe, please contact our support team and we will be happy to assist you.

Order Cancellations

If you need to cancel your order, please contact us as soon as possible.

Orders may be cancelled before they have been processed for shipment. Once an order has been shipped, cancellation is no longer possible. If you no longer wish to keep your order after delivery, you may request a return in accordance with our Return & Refund Policy.

Damaged or Missing Packages

If your order arrives damaged or if you believe items are missing from your shipment, please contact us promptly with your order number and, where applicable, photographs of the package and products. We will review the issue and work toward an appropriate resolution.

Contact Information

Trade Name: LunaIndoorz

Business Email: support@lunaindoorz.com

Business Phone: +44 7454758468

Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)

Business Address: Office 1088, 85 Dunstall Hill, West Midlands, Wolverhampton, WV6 0SR, United Kingdom