At Lunaindoorz, we aim to provide a clear and straightforward process for resolving order issues, payment concerns, and customer disputes. If you experience a problem with your order, please contact us first so we can review the issue and work toward an appropriate resolution.
Contact Us First
If you have an issue with an order, payment, delivery, product, or refund, please contact us at support@lunaindoorz.com before initiating a payment dispute or chargeback where possible. Providing your order number and relevant details will help us review your case more efficiently.
Order Issues
Delayed Delivery: If your order has not arrived within the estimated delivery timeframe provided in our Shipping Policy, please contact us. We will review the shipment status and, where appropriate, assist with the next steps.
Damaged or Incorrect Products: If your product arrives damaged, defective, or different from what you ordered, please contact us and provide relevant photographs or other information. We will review the issue in accordance with our Return & Refund Policy and provide an appropriate resolution.
Missing Items or Components: If any expected item, part, or accessory is missing from your order, please contact us so we can investigate and determine the appropriate resolution.
Refund Requests: Refund requests are handled according to our Return & Refund Policy. Once a return or refund request is reviewed and approved, we will process the applicable refund to the original payment method.
Payment Disputes and Chargebacks
We encourage customers to contact Lunaindoorz before initiating a chargeback so that we have an opportunity to review and resolve the issue directly.
If a chargeback or payment dispute is submitted, we may provide the relevant order, payment, shipping, delivery, communication, and refund information to the applicable payment provider or financial institution for review.
We will cooperate with payment providers and financial institutions during the dispute process and provide accurate information relating to the transaction.
Unauthorized or Fraudulent Transactions
If you believe a transaction was made without your authorization, please contact us immediately at support@lunaindoorz.com and contact your payment provider where appropriate.
We take payment and transaction concerns seriously and will cooperate with the relevant payment provider or financial institution when investigating suspected unauthorized transactions.
Contact Information
Trade Name: LunaIndoorz
Business Email: support@lunaindoorz.com
Business Phone: +44 7454758468
Business Hours: Monday to Friday, 9:00 AM to 5:00 PM (EST)
Business Address: Office 1088, 85 Dunstall Hill, West Midlands, Wolverhampton, WV6 0SR, United Kingdom